Fair Use Policy


Effective: 1 March 2022 (update 2.1)


All Easy Agent members must follow this Acceptable Use Policy (“Policy”) when they access or use our websites, applications, and other online products and services, including email services, marketing services, review and message boards and various other message communication applications (collectively, our “Services”). By accessing or using the Services, you agree to this Policy. If you do not agree, you may not access or use the Services. We reserve the right to suspend or terminate accounts if customers violate this Policy.

We reserve the right to change or modify this Policy at any time and in our sole discretion. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of this document. By continuing to access and use the Services after our notice, you confirm your acceptance of the revised Policy. If you do not agree, you may not access or use the Services.

If you think anyone using the Services is violating this Policy, please notify us immediately by emailing support@easyagent.com.au


General Rules

CRM Accounts are meant to be used for a single member or teams as nominated on the schedule 2.

You must be able to verify each contact to whom you intend to send marketing messages. 
You must ensure that all message recipients have fully opted-in to receive marketing messages from you. 
You must also verify that all email addresses are valid.

Easy Agent is to remain at the core of all real estate activity, with all listings, sales and transactions to be hosted via the Easy Agent platform,

Easy Agent allow the agent to transact the odd real estate sale away from the Easy Agent platform from time to time, however this must remain within our allowable allocation of 20% of total annual transactions.(ie no more than 20% of your annual transactions are to be completed off the Easy Agent platform.)

Prohibited Content

You agree that you will not use Easy Agent’s Services to send anything offensive, to promote anything illegal or in an unlawful or misleading manner, or to harass anyone. Without limiting the foregoing, you may not send any messages or content that:

•    Contains any unsolicited promotions, political campaigning, advertising or solicitations, e.g., “junk mail,” “spam,” or “chain letters” etc.;
•    Is unlawful, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
•    Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
•    May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
•    Impersonates, or misrepresents your affiliation with, any person or entity;
•    Contains false, misleading, or deceptive claims, or that otherwise sets unrealistic expectations or misrepresents any particular product or offering;
•    Promotes any pyramid schemes, multilevel marketing opportunities, “get rich quick” schemes, or that otherwise promises income generation without providing a complete explanation of the risks and details of the business model;
•    Contains any private or personal information of a third party without such third party’s consent;
•    Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content;
•    Violates any laws, rules or regulations in the jurisdiction where the recipient resides, 
•    Promotes, condones, encourages or facilitates hate speech or discrimination against people based on race, ethnicity, religion, age, gender or identity expression, sexual orientation, marital or parental status, disability, veteran status or any other characteristic; or
•    Is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying his or her device or email or other communications service, or that may expose Easy Agent or others to any harm or liability of any type.

Content Subject to Additional Scrutiny

We continually monitor activities on our Services and Marketing Content that is transmitted through our Services. We may delete or remove messages and content at any time and for any reason. We also monitor message recipients’ actions to check for above average bounce, abuse and/or unsubscribe rates. If any rate becomes abnormal, your account may be subject to manual review by Easy Agent. In addition, in the event of recipients’ complaints regarding spam or unsolicited messages, Easy Agent may immediately suspend or terminate your account and you will not be eligible for a refund of any kind.

We do not allow you to use our Services to:

•    Send Marketing Content to recipients on paid or rented lists (of any form);
•    Send Marketing Content to List brokers (of any form) for distribution by them;
•    Send Marketing Content or any other messages regarding:
     o    illegal substances or illegal goods of any form;
     o    drugs, whether available only by prescription or over-the-counter;
     o    dietary supplements;
     o    male enhancement products;
     o    escort and dating services;
     o    affiliate marketing;
     o    eLoans, loan offers, or pay day advances;
     o    day trading tips, forex, etc.;
     o    gambling services or products;
     o    work at home and lead generation opportunities;
     o    multi-level-marketing or pyramid schemes;
     o    investment advice;

Prohibited Actions

You agree that you will not use the Services to violate any law, rule, regulation or third party rights. In addition, you agree not to:
•    Log in or attempt to log into your account on more than one device at the same time without the express written permission of Easy Agent.
•    Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in any message created or sent using our Services.
•    Share your account credentials with anyone.



Your services may be suspended or terminated with or without notice upon any violation of this policy. Any violations may result in the immediate suspension or termination of your account.


Reporting violations 

To report a violation of this policy, please contact us. We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.